Policy and Procedure Analyst
Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.
Our Mission
Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.
Technology Forward
We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.
Customer Centric
We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.
Risk Management Excellence
Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.
About the role
• This role ensures that operational documentation remains current, compliant, and aligned with both Anza's internal governance standards and external investor/insurer requirements (e.g., Fannie Mae, Freddie Mac, NCDOI, etc.). The analyst partners closely with subject matter experts and business leadership to ensure that process documentation accurately reflects business practices and that changes are communicated effectively for adoption across impacted teams.
What you'll do
• Maintain and update policies, procedures, job aids, and workflow documentation for assigned business lines.
• Ensure all materials are accurate, timely, and aligned with current operational processes, regulatory requirements, and investor expectations.
• Collaborate with business owners, subject matter experts, and process managers to assess change impacts and ensure alignment across documentation.
• Create, revise, distribute, activate, or deactivate documents in accordance with Anza's policy and procedure governance standards.
• Partner with subject matter experts to develop new policies and procedures in support of new product launches, system enhancements, and regulatory and investor updates.
• Facilitate change control processes, ensuring all materials proceed through review, approval, and publication workflows as required.
• Partner with risk and control partners to ensure proper evidence of ownership, approval, and version control is maintained.
• Lead or participate in process mapping and problem-solving sessions to identify efficiency gains, control enhancements, or customer experience improvements.
• Support communication and change adoption by developing and distributing clear summaries of procedural updates.
• Facilitate the annual review cycle for assigned procedures and coordinate with business owners and governance teams for timely completion.
• Serve as a liaison between the business operations, Risk and Legal to ensure consistency of documentation and control alignment.
• Support internal and external audit, investor, and regulatory exams through the retrieval and validation of applicable procedure/process documentation.
Qualifications
• Minimum 2 years of experience in policy and procedure management (preferred).
• Bachelor's degree or equivalent experience.
• Strong writing and editing skills with the ability to translate technical and operational content into clear, user-friendly documentation.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio), Google Workspace and other workflow or document management tools.
• Demonstrated strong organizational and execution skills with the ability to manage competing priorities and timely deliver results in a high-visibility environment.
